Retail2020-04-20T05:31:28+00:00

Retail

Case Studies – Retail

Case Study

Running retail operations for luxury watch brands in China.

Competency

Sector

Goals

Manage and grow retail store channel in several cities across China for driving sales of Swiss luxury watch brands.

What We Did

Location scouting, negotiating with real estate landlords and mall operators and obtaining licenses for running watch retail stores in several Chinese cities. Store administration and management of the retail floor with daily POS operations. Inventory management and customer service including repairs and warranty cases. Sales promotion activities and customer events.

Case Study

Build-up an online sales channel on the leading Chinese e-commerce marketplace.

Competency

Sector

Goals

Steady growth of TMALL as a sales channel.

What We Did

Establish and manage a presence on the TMALL e-commerce marketplace. Link and align the online presence with retail operations. Develop and implement digital marketing promotion strategies.

Case Study

Managing the Chinese social media channels for TBH, a premium department store in Beijing.

Competency

Sector

Goals

Develop a WeChat mini program for TBH and establish it as its new sales channel.

What We Did

Managing WeChat and Weibo accounts. Launching TBH’s WeChat mini-program in 2018, making TBH one of the first British retailers to develop a mini-program in China.

Case Study

Establishing and managing service centers on behalf of a luxury watch brand.

Competency

Sector

Goals

Provide local after sales and repair services for customers of our brand partner.

What We Did

Establishing and managing two service centers on behalf of a luxury watch brand in Beijing and Shanghai. Handling of warranty cases and repairs by own educated and trained watchmakers. Managing spare parts stock. Handling daily operations and back office functions.

Case Study

Ensuring smooth running of partner’s retail business and allow their focus being solely on operations.

Competency

Sector

Goals

Providing China-wide administration and back office support for a Swiss luxury watch brand.

What We Did

Providing administrative functions (POS landlord & vendor negotiation, management, legal & IT support). Finance & accounting services. HR management and administration of staff. Import & logistics including customs clearance, warehousing & distribution.