After Sales Service & Training2019-08-18T17:57:39+00:00

After Sales Service
& Training

Case Studies – After Sales Service & Training

Case Study

Establishing and managing a service center for the winter sports industry in China

Competency

Sector

Goals

Enlarge after sales service and training capabilities for a German manufacturer of snow groomers in the Chinese market.

What We Did

Invest in the establishment of a technical service center with workshop, office and training facilities. Buildup of a spare parts stock and set-up a 24/7 service hotline offering local language support. Conducting pre-delivery checks, commissioning, repairs, and overhaul of snow groomers. Equipped a service car with spare parts for on-site service support. Training of customers, drivers and technicians through own engineers with original equipment.

Case Study

Establishing and managing service centers on behalf of a luxury watch brand

Competency

Sector

Goals

Provide local after sales and repair services for customers of luxury watches of our brand partner.

What We Did

Establishing and managing two service centers on behalf of a luxury watch brand in Beijing and Shanghai. Handling of warranty cases and repairs by own educated and trained watchmakers. Managing spare parts stock. Handling daily operations and back office functions.